Refund policy

Return & Exchange Policy – WalkWell

This Return & Exchange Policy applies to purchases made on walk-well.com.

At WalkWell, we offer flexible solutions to ensure your satisfaction.

1. Timeframe & Eligible Countries

You have 30 days after delivery to request a return or exchange.

Eligible countries:

United States, Canada, United Kingdom, Australia, New Zealand, and Ireland.

If your country is not listed, please contact our customer service before initiating a return.

2. Refund for Defective Products

If your item is defective, please email us at support@walk-well.com with clear photos of the item to initiate a refund request.

Refunds are processed within a maximum of 14 days after inspection of the returned item.

Return shipping costs are the responsibility of the customer.

3. Keep the Item – Partial Refund for Defective Products

You may keep the item and receive a 30% partial refund without returning it.

4. Keep the Item – Free Replacement for Defective Products

We will send you a replacement item at no additional cost.

5. Full Refund for Size Issues – Return Required

Email us at support@walk-well.com to initiate a return for a full refund.

Refunds are processed within a maximum of 14 days after inspection of the returned item.

Return shipping costs are the responsibility of the customer.

6. Keep the Item – Repurchase the Correct Size at a Discounted Price

Email us to request a discounted repurchase of the correct size.

We will provide a discount code so you can reorder in the appropriate size.

Gift Items & Promotional Codes

Gifted items must be returned to receive a full refund.

Free gifts obtained through promotional codes are subject to minimum purchase conditions. By default, the value of the free item will be deducted from your refund if it is not returned.

Exceptions

Gift cards are not eligible for return.

For hygiene and quality-control reasons, returned footwear must be unworn, in its original condition, and returned with the original packaging.

Return & Exchange Procedure

  1. Confirm your return request by email at support@walk-well.com, including photos of the product(s).

  2. Wait for our team to provide the return instructions and return address.

  3. Return the order in its original condition and packaging.

  4. Include your order number inside the package, along with the reason for return: exchange, refund, or store credit.

  5. We strongly recommend using a tracked and insured shipping service with signature confirmation.

Return Processing

Items must be returned within 30 days of delivery.

Returns are processed within a maximum of 14 business days after receipt.

Important Notes

  • Please insure your return shipment. WalkWell is not responsible for lost or damaged return packages.

  • Late returns submitted after 30 days will not be refunded.

  • Return shipping costs are the responsibility of the customer.

  • Do not send an item back before receiving return instructions from our customer support team.

For further information, please contact us at support@walk-well.com.